ReviewBooster allows you to improve your company online reputation by increasing the number of positive reviews published on Google, Meta and all other websites/social networks where reviews are posted (Yelp, TripAdvisor,... ).The service allows you to...a) Measure the customer satisfaction after every transaction.b) Identify and contact dissatisfied customers BEFORE they post a negative reviewc) Display a badge on your website highlighting your excellent reputation.Here is how the service and our application work:Once the transaction with your customer is complete, open the app. Enter the contact details of the person to contact then choose the method to use to contact them. Three options are offered: email, text or a personalized call (eg: Hello Mr. Smith). We will communicate with your customer to find out their level of satisfaction. An automatic follow-up can be made to customers who have not responded to the initial request.Customers who give you a perfect rating will immediately be invited to share their satisfaction on your Google and/or Facebook page. We use a very innovative approach to encourage them to do so. This method will be introduced to you during the initial demonstration.All other customers are invited to specify, in writing or by leaving a voice message, the element(s) to be improved. In all cases, you will receive by email: the overall score awarded with the written and/or verbal suggestions obtained.When a customer gives you an overall rating below your established minimum threshold, you will be immediately notified by text message. By acting quickly with this dissatisfied person, you will be able to defuse the situation BEFORE they publish a negative review on social networks, thus damaging your companys online reputation.All the very positive reviews received from your customers on Google and Facebook will automatically appear on your website without any action on your part. These reviews will definitely help create a good first impression and gain the trust of your potential customers.Finally, with the application, you will have access to advanced statistics, for the period of your choice. You will be able to see the evolution of your customer satisfaction level in order to offer the best customer experience.
ReviewBooster
